Parent and Supporter FAQs

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What can I do to help my student transition to university?

Be supportive and trusting and, above all, promote your student’s independence, even though this means you will likely know less about their day-to-day activities. Independence is an important part of every student’s growth and university experience, and you can promote their independence while still being available for support when they need it.

You can check in regularly with your student in a way that makes sense for both of you, whether you use phone calls, text messages, emails or apps. Your check-ins can be a way of gauging your student’s stress level, especially during exam periods, and how they are transitioning to university life.

Asking the simple question “What can I do to help?” goes a long way and reminds your student that they are not alone. Your student can also access academic and personal supports at university.

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My student is leaving home for the first time. How can I help them find the right services?

Universities encourage students to access the many academic and personal services available to them on campus. These services may include essay-writing workshops, resumé-building sessions, counselling and access to medical care on campus.

Encourage your student to take advantage of these services by reminding them to reach out to staff at student services, other students, residence dons, professors or teaching assistants. They can also reach out to staff at the Indigenous student centre at their university.

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My student is going to have to juggle many responsibilities at university. How can I best support them?

Most of us understand the feeling of having too little time and too much to do. Encourage your student to develop a way to stay organized and on top of their responsibilities that works for them – for example, creating a schedule based on established priorities, including project deadlines, studying, exams, exercise, spending time with friends and visiting home.

Students receive a course outline or syllabus for each class they are taking that notes important contact information, due dates and course expectations at the beginning of each course. It is their responsibility to keep track of weekly readings, due dates and upcoming tasks. This means that proper planning, and assistance from peer mentors or academic support services, may assist your student with designing a plan to meet all their responsibilities.

If your student requires accommodations due to a disability, they should contact their university’s accessibility services office before the beginning of the school year.

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Is it acceptable to contact my student’s course instructors directly?

Most universities have confidentiality policies and students are expected to raise any issues or concerns directly with their professors or teaching assistants. All information disclosed by students to staff is confidential and will not be shared with family, other university staff or course instructors without the student’s written permission.

Encourage your student to reach out to their university for guidance on any issues or challenges they experience. Guidance can come in the form of Elders at the Indigenous student centre, academic advisors through their university’s registrar’s office or faculty, counsellors at health services or staff at accessibility services.

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What safety features are available to my student on campus?

Ontario universities are dedicated to creating safe and secure environments for students, staff, faculty and visitors. Most universities have security policies and services on campus. These security measures may include:

  • Campus security (similar to police officers).
  • Student volunteer programs, such as foot patrol, which is a buddy system for students who may be walking alone on campus at night or leaving a late-night class. Through this program, students can request 2 foot patrol members to escort them anywhere on campus or to their homes (within a reasonable distance of campus).
  • Student-run emergency first responders who can quickly provide aid anywhere on campus. Through this program, students can contact the responders by phone or other emergency access points.
  • Security cameras, emergency poles that include a bright blue light and an emergency warning system that connects you directly to campus police, if needed.

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